THE EASIER WAY TO INTERACT WITH PEOPLE AND BUSINESS
Communication has changed this increasingly easier to interact with people and with businesses. The need for companies to be present in various channels to advertise their products requires them to maintain an integrated communication so that they do not miss the opportunity to contact the customer.
The omnichannel solution is capable of integrating voice, URA, interaction via e-mail and chat, social media, mobile devices, video and SMS. The convergence of these channels through the omnichannel puts focus on the client, passing a positive perception to the same, after all regardless of which channel he will contact will be answered immediately
Through the omnichannel it is possible to know the behavior and preferences of the client thus allowing the company to plan personalized actions and to have positive results. The solution is able to accompany the digital engagement of the people involved with the brand. The artificial intelligence contained in the omnichannel integrates the flow of customer interaction along with the company`s active agents and communication channels.
CHANNELS THE PLATFORM IS INTEGRATED:
- Voice (active and receptive connection)
- Voice activated self-service and URA
- Web interactions (email and chat)
- Social interactions (Facebook and Twitter)
- Mobile devices
EFFICIENCY CAN BE PRESENT IN VARIOUS SEGMENTS, HOW TO:
- Health insurance
- Collection Services
– Among others
OMNICHANNEL V2 INTEGRADORA
The omnichannel allows the management of the information that keeps everything stored in the cloud, integrated to the CRM allowing to have all the history of the interactions, activities and contacts that the company had with the client. What allows mobility speed and security in terms of service.
The omnichannel solution optimizes contact and negotiation which reduces process costs and contributes to more effective results.
V2 Integradora has a team specialized in omnichannel, capable of producing a project suited to your business to achieve relevant results.